Return Policy

RETURNS OF ONLINE PURCHASES

Any item, including sale items, may be returned within 30 days of the delivery date. The product must be unworn and in its original packaging. Once we have received your return, we will issue a refund within 2 business days using the same method of payment as the original transaction. Please note that shipping charges, if applicable, are non-refundable.

RETURNS MAY BE MADE IN-PERSON AT OUR RETAIL LOCATION OR BY MAIL AT THE COST OF THE CUSTOMER. 

 

MAIL TO:

European Shoe Shop
436 Academy Rd
Winnipeg, MB R3N 0C4

 

IMPORTANT INFORMATION FOR INTERNATIONAL CUSTOMERS

U.S. residents in particular should note that the cost of return shipping can be as high as $50 to $70 USD. Please be aware of this before making a purchase on our site as we do not refund those charges. If you are returning an item back to us, we ask that you ship with USPS. Use of a shipping courier such as Fed-Ex or UPS will incur a non-refundable fee of $50 to cover brokerage charges.

QUESTIONS?

Contact us by phone at 204-487-4193 Monday to Friday from 10am to 6pm (central time) or by email info@europeanshoeshop.com.