Free shipping in Canada on orders of $99 or more!

Return policy

If you are not completely satisfied with your online purchase, we accept exchanges or returns within 21 days of delivery. Return unworn merchandise for a refund of the purchase price (minus shipping charges.) The product must be returned in its original packaging and in the same condition it was received. Once we have received and inspected your return, we will issue a refund within 2 business days using the same method of payment as the original transaction.

PLEASE NOTE: CUSTOMER IS RESPONSIBLE FOR THE COST OF RETURN SHIPPING. ANY PACKAGE SENT C.O.D. WILL RESULT IN A CHARGE DEDUCTED FROM THE TOTAL REFUND AMOUNT.

RETURN ADDRESS:

European Shoe Shop
436 Academy Rd
Winnipeg, MB R3N 0C4
CANADA

IMPORTANT INFORMATION REGARDING RETURN SHIPPING FOR U.S. RESIDENTS

We ask that you please ship with USPS whenever possible. Use of a shipping courier such as FedEx or UPS will incur a non-refundable fee of $50.00 CAD to cover brokerage charges. When returning an item, 'RETURNED GOODS' must be clearly indicated on both the shipping manifest and on the package itself.

Questions/Concerns?

Contact us by phone at 204-487-4193 Monday to Friday from 10am-6pm (central time) or by email info@europeanshoeshop.com.